Privacy Policy

Short version: we collect what we need to get your plumbing job quoted, we pass it to one plumber, and nobody else sees it. The detail is below.

What we collect

From the form: your name, phone number, email, and the address, what is leaking or blocked, the age of the water heater or fixtures if you know it, and any photos of the problem. From a phone call: the number you called from, the time, and any voicemail you leave along with its automatic transcript.

How it is used

Your details go to a single independent plumber serving Kitchener — the one who will quote on your emergency plumber, drain cleaning & clogged drains, water heater installation or similar job — and to no one else. That plumber works under their own insurance and any licence the trade requires.

Analytics

Nothing is tracking you here. There is no analytics script, no Facebook or Google pixel, and no cookie banner because there are no cookies. The host's server logs are the only record of a visit.

Keeping and deleting

As long as it takes to handle the request, plus a reasonable period for follow-up and our records. Voicemail recordings are purged on a rolling schedule.

Getting your information removed

Write to hello@kitchenerplumbingco.com. You are entitled under PIPEDA to see, correct or delete what we hold. Messages from us are only about your request, and replying STOP ends them under CASL.